• ACCOUNT

1. How do I register?
Click "Login" at the top of our website, and you will see a registration interface, then click the "REGISTER" button to fill in your information.

2. I did not receive the activation email.
Please click the "Resend Email" button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact our customer service  to resolve this issue.

3. I cannot login to my account.
Please follow the instructions:
Check your login details. Your login username is the email address you used for registration.
It might be a problem caused by Posheme.com system maintenance, if so, please wait 30 minutes and try again.
Please make sure that your web browser accepts cookies.
If you have forgotten your password, try to use "Forgot your password?" on "Sign in" page. Fill in the information regarding your register and submit and the "Reset your password" email will be sent to your email address.
If you are still not able to access your account, you can contact our customer service and indicate the problem.

4. I forgot my password.
If you forgot your password, just click the "Forgot your password?" linked on "Sign in" Page and fill in your email address. We will send you an automated email with information on how to reset your password.

  • ORDER

1. How do I place my order?
Register/Login in——Choose the products —— Add to cart——Pay for the order——Receive the order.

2. How do I choose the size?
You can check "Size Guides" on the product page for easy reference.

3. Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. You must immediately contact our customer service with your change/cancellation request details included.

4. How long do you keep items in My Wishlists?
There is no limit; the items can only be deleted by you.

  • PAYMENT
1. What kinds of payment are accepted?
We accept the following forms of secure and easy payment:
1)Paypal
2)Credit Card or Debit Card directly: including Visa, MasterCard, Discover, or American Express, etc.

 

  • SHIPPING
1. How long will I receive items after I place an order?
Normally you will receive your order in 8-27 business days from the date that it is placed.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) 

 

2. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.

3. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact our customer service  as soon as possible, if the order is still in early processing stage, you may able to change the shipping method by making up the price difference, etc.

4. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

5. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our customer service  in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

  • AFTER SALES
1. How can I return my purchase to Posheme?
Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact Customer Services and please also provide us the following information:
  • Original order number
  • Reason for exchange or return
  • Photographs clearly showing the problem with the item
  • Requested replacement item's name, number and color
  • Your shipping address and phone number
Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number so that we are able to find the order details.
The return process has to be initiated within 15 days of the receipt of your items. We only accept products in their original condition.

 

2. Can I exchange or return an item?
At Posheme we pride ourselves in the quality and fit of our clothes. If you are not satisfied with your order and want to return them back please contact our customer service first. For more information, please read return & refund policy.

Return Conditions
1)We do not accept returned items that were sent back by you directly without checking with us first.
2)Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3)We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
4)We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
5)Cancel the order, if the order was not shipped out, we will refund and cancel for you. But if the order was shipped out, sorry to tell you that we couldn’t cancel and refund it during the transit. If you still want refund, we will refund you after we receive the parcel you returned.
6)It's important to note that shipping costs are not covered by Posheme when sent back, and we are unable to provide shipping labels.
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